TERMS OF USE & PRIVACY POLICY

Colla Nexus, Inc. (Trops Mobile)

Last Updated: June 14, 2026

This document contains two parts: Part I, the Terms of Use governing your access to and use of our Services, and Part II, the Privacy Policy describing how we collect, use, and share information. Together they form a single binding agreement between you and Colla Nexus, Inc. By using the Services, you agree to both parts.

Contact: contact@thetrops.com

PART I: TERMS OF USE

1. Agreement to Terms

Welcome to Colla Nexus, Inc. We are a small company based in Brooklyn, NY. We publish web and mobile applications that engage communities with their real-world surroundings.

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Colla Nexus, Inc., operating as Trops Mobile (“Colla Nexus,” “Trops,” “we,” “us,” or “our”), concerning your access to and use of the following Services:

The Trops mobile application (iOS and Android)
THETROPS.COM website
TROPSCULTURE.COM website
Any other media form, media channel, mobile website, or mobile application related to games, websites, merchandise, displays, events, and promotions (collectively, the “Services”)

Please read these Terms of Use carefully. By accessing the Services, you confirm that you have read, understood, and agree to be bound by all of these Terms of Use. If you do not agree, you are expressly prohibited from using the Services and must discontinue use immediately.

Supplemental terms or documents posted on the Services from time to time are expressly incorporated by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you by updating the Last Updated date, and you waive any right to receive specific notice of each change. It is your responsibility to periodically review these Terms of Use. You will be deemed to have accepted any revised Terms by your continued use of the Services after revised Terms are posted.

The Services are intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a minor, you must have your parent or guardian read and agree to these Terms of Use prior to your use of the Services.

2. Intellectual Property Rights

Unless otherwise indicated, the Services are our proprietary property. All source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Services (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions. The Content and Marks are provided on the Services “AS IS” for your information and personal use only.

Except as expressly provided in these Terms of Use, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided you are eligible to use the Services, you are granted a limited license to access and use the Services and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

3. User Representations

By using the Services, you represent and warrant that:

All registration information you submit will be true, accurate, current, and complete
You will maintain the accuracy of such information and promptly update it as necessary
You have the legal capacity and you agree to comply with these Terms of Use
You are not under the age of 13
You are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Services
You will not access the Services through automated or non-human means, whether through a bot, script, or otherwise
You will not use the Services for any illegal or unauthorized purpose
Your use of the Services will not violate any applicable law or regulation

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services.

4. User Registration

You may be required to register with the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those specifically endorsed or approved by us. As a user of the Services, you agree not to:

Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us
Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses
Use a buying agent or purchasing agent to make purchases on the Services
Use the Services to advertise or offer to sell goods and services except where authorized
Circumvent, disable, or otherwise interfere with security-related features of the Services
Engage in unauthorized framing of or linking to the Services
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords
Make improper use of our support services or submit false reports of abuse or misconduct
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools
Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services
Attempt to impersonate another user or person or use the username of another user
Sell or otherwise transfer your profile
Use any information obtained from the Services in order to harass, abuse, or harm another person
Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise
Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services
Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you
Delete the copyright or other proprietary rights notice from any Content
Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code
Upload or transmit (or attempt to) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming, that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services
Upload or transmit (or attempt to) any material that acts as a passive or active information collection or transmission mechanism, including clear gifs, 1×1 pixels, web bugs, cookies, or other similar devices
Except as may result from standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including any spider, robot, cheat utility, scraper, or offline reader that accesses the Services
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services
Use the Services in a manner inconsistent with any applicable laws or regulations

6. User Generated Contributions

The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, the Drop Chat feedback tool, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “Contributions”). Contributions may be viewable by other users of the Services and through third-party websites and may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you represent and warrant that:

The creation, distribution, transmission, public display, performance, accessing, downloading, or copying of your Contributions does not and will not infringe the proprietary rights of any third party, including copyright, patent, trademark, trade secret, or moral rights
You are the creator and owner of, or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us and the Services to use, your Contributions
You have the written consent, release, and/or permission of each identifiable individual in your Contributions to use their name or likeness
Your Contributions are not false, inaccurate, or misleading
Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation
Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable
Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone
Your Contributions do not advocate the violent overthrow of any government or incite, encourage, or threaten physical harm against another
Your Contributions do not violate any applicable law, regulation, or rule
Your Contributions do not violate the privacy or publicity rights of any third party
Your Contributions do not contain material that solicits personal information from anyone under 18 or exploits people under 18 in a sexual or violent manner
Your Contributions do not violate any federal or state law concerning child pornography, or otherwise intended to protect the health or well-being of minors
Your Contributions do not include offensive comments connected to race, national origin, gender, sexual preference, or physical handicap
Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms of Use or any applicable law or regulation

Any use of the Services in violation of the foregoing violates these Terms of Use and may result in termination or suspension of your rights to use the Services.

7. Contribution License

By posting your Contributions to any part of the Services, or making Contributions accessible to the Services by linking your account to any of your social networking accounts, you automatically grant, and represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and to grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media formats and through any media channels.

This license includes our use of your name, company name, and franchise name, and any trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions and warrant that moral rights have not otherwise been asserted.

We do not assert any ownership over your Contributions. You retain full ownership of your Contributions and any intellectual property or proprietary rights associated with them. We are not liable for any statements or representations in your Contributions. You are solely responsible for your Contributions and you agree to exonerate us from all responsibility and to refrain from any legal action against us regarding your Contributions.

We have the right, in our sole discretion, to (1) edit, redact, or otherwise change any Contributions; (2) re-categorize any Contributions to place them in more appropriate locations on the Services; and (3) pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

Periodically, Colla Nexus, Inc. and/or its partners may organize sweepstakes, contests, raffles, surveys, games, and similar promotions (each a “Promotion”). Promotions may be subject to separate Promotional Terms which we will communicate to you. By participating, you become subject to those Promotional Terms, which are incorporated into and may supersede these Terms.

8. Shopping and eCommerce

All tangible items purchased from our websites or applications are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier. We do not take title to returned items until the item arrives at our facility. At our discretion, a refund may be issued without requiring a return. Product availability is not guaranteed; if a product is unavailable when your order processes, we will notify you by email. We try to make our product descriptions accurate but do not promise that descriptions will be accurate or complete. If a product is not as described, your only remedy is to return it in unused condition. You consent to receive communications from us electronically and agree that all communications we provide electronically satisfy any legal requirement that such communications be in writing.

9. Guidelines for Reviews

We may provide areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following: (1) you should have firsthand experience with the person or entity being reviewed; (2) your reviews should not contain offensive profanity or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not reference illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make conclusions as to the legality of conduct; (7) you may not post false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion and have no obligation to screen or delete reviews. Reviews are not endorsed by us and do not necessarily represent our opinions or those of our affiliates or partners. By posting a review, you grant us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit, display, perform, and distribute all content relating to the review.

10. Mobile Application License

Use License

If you access the Services via a mobile application, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the mobile application on wireless electronic devices owned or controlled by you, strictly in accordance with these Terms of Use. You shall not: (1) decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the application; (2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the application; (3) violate any applicable laws in connection with your access or use; (4) remove, alter, or obscure any proprietary notice posted by us or the application’s licensors; (5) use the application for any revenue-generating endeavor or commercial enterprise for which it is not designed; (6) make the application available over a network where it could be used by multiple devices at once; (7) use the application to create a competing product or service; (8) use the application to send automated queries or unsolicited commercial email; or (9) use our proprietary information or interfaces in the design, development, manufacture, licensing, or distribution of applications, accessories, or devices for use with the application.

Apple and Android Devices

The following applies when you use a mobile application obtained from the Apple App Store or Google Play (each an “App Distributor”): (1) the license is limited to a non-transferable license to use the application on a device using Apple iOS or Android, in accordance with the App Distributor’s usage rules; (2) we are responsible for providing maintenance and support as specified herein or as required by law, and you acknowledge each App Distributor has no obligation to furnish maintenance and support; (3) in the event of any failure of the application to conform to any applicable warranty, you may notify the App Distributor, which may refund the purchase price (if any), and to the maximum extent permitted by law will have no other warranty obligation; (4) you represent that you are not located in a country subject to a U.S. government embargo or designated as a “terrorist supporting” country and are not listed on any U.S. government list of prohibited or restricted parties; (5) you must comply with applicable third-party agreements when using the application; and (6) each App Distributor is a third-party beneficiary of these Terms and has the right to enforce them against you.

11. Social Media

You may link your account with third-party service provider accounts (each a “Third-Party Account”) by providing login information or allowing us access. You represent that you are entitled to disclose your Third-Party Account login information to us and/or grant us access without breaching the terms governing your use of the Third-Party Account, and without obligating us to pay fees or subjecting us to usage limitations. By granting access, you understand we may access, make available, and store content from your Third-Party Account (the “Social Network Content”) so it is available through the Services, and we may exchange additional information with your Third-Party Account. Your relationship with third-party service providers is governed solely by your agreements with them. We make no effort to review Social Network Content for accuracy, legality, or non-infringement and are not responsible for it. You may disable the connection between the Services and your Third-Party Account at any time by contacting us or through your account settings.

12. Submissions

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Services (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You waive all moral rights to any Submissions and warrant that any Submissions are original with you or that you have the right to submit them.

13. Third-Party Websites and Content

The Services may contain links to other websites (“Third-Party Websites”) and content belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites or Content accessed through the Services. Inclusion of, linking to, or permitting the use of any Third-Party Websites or Content does not imply approval or endorsement by us. If you access Third-Party Websites or use Third-Party Content, you do so at your own risk, and these Terms of Use no longer govern. Any purchases through Third-Party Websites are between you and the applicable third party, and we take no responsibility for such purchases.

14. Advertisers

We may allow advertisers to display advertisements and other information in certain areas of the Services, such as sidebar or banner advertisements. If you are an advertiser, you take full responsibility for any advertisements you place and any services or products provided through them, and you warrant that you possess all rights and authority to place such advertisements. We simply provide the space to place such advertisements and have no other relationship with advertisers.

15. Site Management

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including reporting such user to law enforcement; (3) in our sole discretion, refuse, restrict access to, limit the availability of, or disable any of your Contributions; (4) remove from the Services or otherwise disable all files and content that are excessive in size or burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and facilitate the proper functioning of the Services.

16. Term and Termination

These Terms of Use remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES TO ANY PERSON FOR ANY REASON, INCLUDING FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OR OF ANY APPLICABLE LAW OR REGULATION. We may terminate your use or participation in the Services or delete your account and any content at any time, without warning, in our sole discretion.

If we terminate or suspend your account, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including pursuing civil, criminal, and injunctive redress.

17. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We have no obligation to update any information on the Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services. We cannot guarantee the Services will be available at all times and may experience hardware, software, or other problems or need to perform maintenance, resulting in interruptions, delays, or errors. You agree that we have no liability for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance.

18. Governing Law

These Terms of Use and your use of the Services are governed by and construed in accordance with the laws of the State of New York applicable to agreements made and to be entirely performed within the State of New York, without regard to its conflict of law principles.

19. Dispute Resolution

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Use (each a “Dispute”), you and we agree to first attempt to negotiate any Dispute (except those expressly excepted below) informally for at least 60 days before initiating arbitration. Informal negotiations commence upon written notice from one party to the other.

Binding Arbitration

If the parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those expressly excepted below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes. The arbitration may be conducted in person, through the submission of documents, by phone, or online. Except where otherwise required, the arbitration will take place in New York County, New York. Except as otherwise provided, the parties may litigate in court to compel arbitration, stay proceedings, or confirm, modify, vacate, or enter judgment on the award.

Restrictions

The parties agree that any arbitration shall be limited to the Dispute between the parties individually. To the full extent permitted by law: (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions

The parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any intellectual property rights of a party; (b) any Dispute related to or arising from allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. Disputes that proceed in court rather than arbitration shall be commenced in the state and federal courts located in New York County, New York, and the parties consent to personal jurisdiction and venue there.

20. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

21. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SERVICES, AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN, ANY INTERRUPTION OR CESSATION OF TRANSMISSION, ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE TRANSMITTED THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

22. Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

23. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Terms of Use; (4) any breach of your representations and warranties set forth in these Terms of Use; (5) your violation of the rights of a third party, including intellectual property rights; or (6) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

24. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you waive any right of action against us arising from any such loss or corruption.

25. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You waive any rights or requirements under any laws that require an original signature or delivery or retention of non-electronic records, or payments or the granting of credits by any means other than electronic means.

26. Miscellaneous

These Terms of Use and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part is deemed severable and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms of Use or use of the Services. You agree that these Terms of Use will not be construed against us by virtue of having drafted them.

PART II: PRIVACY POLICY

We care about data privacy and security. This Privacy Policy describes how Colla Nexus, Inc. (Trops Mobile) collects, uses, and shares information about you when you use the Services. By using the Services, you agree to this Privacy Policy, which is incorporated into the Terms of Use above. The Services are hosted in the United States.

1. Information We Collect

1.1 Information You Provide

Account registration information: name, email address, username, and password
Profile information you choose to add
Event sign-up information collected at activations: name, email address, and neighborhood
Communications you send to us, including feedback, support requests, Drop Chat submissions, and other Contributions
Payment information for purchases, processed by third-party payment processors; we do not store full payment card numbers

1.2 Information Collected Automatically

Location data, including precise (GPS) and approximate location, used to enable Art Drop discovery, check-in, geofenced Gem Drop claims, and mapping features
Device information: device type, operating system, unique device identifiers, and mobile network information
Usage data: which Art Drops and Gem Drops you visit, tokens earned and redeemed, mapped exhibitions viewed, and time spent in the app
Check-in and token data: records of artwork check-ins and gem drop redemptions used for rewards and impact reporting
Log data: IP address, browser type, pages visited, and timestamps
Cookies and similar tracking technologies on our websites

1.3 Information from Third Parties

If you link a social media account, we may receive information from that platform as permitted by your privacy settings
Institutional partners (such as Creative Philadelphia and event hosts) may share event-related information to facilitate activations

2. How We Use Your Information

We use the information we collect to: provide, operate, and improve the Services; enable Art Drop discovery, check-in, token collection, and Gem Drop redemption; send you updates about Trops events, art drops, and gem drop opportunities with your consent; respond to your questions, comments, and support requests; generate anonymized or aggregated impact reports for institutional partners; measure the reach and effectiveness of community activations; comply with legal obligations; and protect the safety and security of our users and the Services.

3. Location Data and Geofencing

The Trops app is a location-based service. With your permission, we collect your device’s precise or approximate location to show nearby Art Drops and Gem Drops, enable check-in at artwork locations, and deliver geofenced Gem Drops that become available only at a specific place and time during an event. We use location data only to provide and improve these features. We do not sell your location data.

You can enable or disable location access at any time through your device settings. Some location features may operate only while the app is in use. Disabling location will limit functionality, including the ability to check in at Art Drops and claim time-gated Gem Drops. Where the app uses background location for any feature, we will request your separate consent and clearly disclose that use.

4. Email and Event Communications

We collect email addresses voluntarily submitted at events, through our website, or in the app. We use this information to send updates about Trops events, art drops, and gem drop opportunities. We do not sell or rent your email address. You may unsubscribe from marketing emails at any time by using the unsubscribe link in any email or by contacting contact@thetrops.com. Transactional messages related to your account or purchases are not subject to marketing opt-out.

5. Event Data Collection

At community activations, we and our institutional partners may collect names, email addresses, neighborhood information, and event participation data voluntarily provided by attendees. Photographs and video may be captured at public events for documentation, social content, and impact reporting. By signing up at an event, you consent to the collection of the information you provide and its use for Trops communications and reporting. Where an activation is presented together with an institutional partner, certain non-identifying participation metrics may be shared with that partner for their reporting.

6. Drop Chat and Public Feedback

The app includes a public feedback and reporting feature (“Drop Chat”) that allows users to comment on Art Drops, report vandalism or maintenance needs, and surface issues to partnering organizations. Comments submitted through Drop Chat may be visible to other users and may be shared with relevant institutional partners, such as a city cultural office, for civic maintenance purposes. Do not include sensitive personal information in Drop Chat submissions.

7. Sharing Your Information and Institutional Partners

We do not sell your personal information. We may share information as follows:

Service providers: third parties who help us operate the Services, such as hosting, payment processing, and analytics providers, subject to confidentiality obligations
Institutional partners: anonymized or aggregated data may be shared with partners such as Creative Philadelphia for impact reporting. Personally identifiable information is not shared with partners without your consent, except participation data you knowingly provide at a partner event
Event hosts: where you register for or attend an event organized with a partner, limited registration information you provide may be shared with the host for that event
Legal compliance: we may disclose information if required by law, court order, or to protect the rights, property, or safety of Trops, our users, or the public
Business transfers: in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

8. Cookies and Tracking Technologies

Our websites use cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our websites.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting contact@thetrops.com.

10. Children’s Privacy

The Services are intended for users who are at least 13 years of age. We do not knowingly collect personal information from children under 13. In accordance with the U.S. Children’s Online Privacy Protection Act (COPPA), if we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information as quickly as is reasonably practical. Users who are minors under 18 must have parental permission to use the Services. Because the app is location-based, we encourage parents and guardians to supervise minors’ use and location sharing.

11. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

12. Your Rights and Choices

Access: you may request access to the personal information we hold about you
Correction: you may request that we correct inaccurate information
Deletion: you may request deletion of your account and personal data
Marketing opt-out: you may unsubscribe from marketing communications at any time
Location: you may enable or disable location access through your device settings

To exercise any of these rights, contact us at contact@thetrops.com. Depending on your jurisdiction, you may have additional rights under applicable law.

13. Third-Party Services

The Services may link to or integrate with third-party websites and platforms, including social networks and app distributors (Apple App Store, Google Play), which have their own privacy policies. We are not responsible for the privacy practices of these third parties, and we encourage you to review their policies before providing information to them.

14. International Users

The Services are hosted in the United States. If you access the Services from the European Union, Asia, or any other region with laws governing personal data collection, use, or disclosure that differ from United States law, your data will be transferred to and processed in the United States. By using the Services, you consent to this transfer and processing.

15. Digital Millennium Copyright Act (DMCA) Notice and Policy

Notifications

We respect the intellectual property rights of others. If you believe that any material on or through the Services infringes a copyright you own or control, please notify our Designated Copyright Agent at contact@thetrops.com (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material. You may be held liable for damages if you make material misrepresentations in a Notification. All Notifications should meet the requirements of DMCA 17 U.S.C. 512(c)(3), including:

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed
Identification of the copyrighted work claimed to have been infringed, or a representative list of such works
Identification of the material claimed to be infringing and information reasonably sufficient to permit us to locate the material
Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and email address
A statement that you have a good faith belief that use of the material is not authorized by the copyright owner, its agent, or the law
A statement that the information in the Notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner

Counter Notification

If you believe your own material was removed as a result of a mistake or misidentification, you may submit a written Counter Notification to contact@thetrops.com including: identification of the material that was removed and its prior location; a statement under penalty of perjury that you have a good faith belief the material was removed by mistake or misidentification; your name, address, and telephone number; a statement that you consent to the jurisdiction of the federal court in your district (or, if outside the U.S., any district in which we are located) and that you will accept service of process from the party that filed the Notification; and your physical or electronic signature. If we receive a valid Counter Notification, we may restore the removed material unless the original complaining party files a court action seeking to restrain the allegedly infringing activity.

16. Changes to This Policy

We may update this combined Terms of Use and Privacy Policy from time to time. We will notify you of material changes by updating the Last Updated date at the top of this document. Your continued use of the Services after changes are posted constitutes your acceptance of the updated document.

17. Contact Us

To resolve a complaint regarding the Services or to receive further information regarding the use of the Services, please contact us:

Colla Nexus, Inc. (Trops Mobile)

contact@thetrops.com

thetrops.com

Colla Nexus, Inc. (Trops Mobile) | contact@thetrops.com | thetrops.com | Last Updated June 14, 2026